Privacy Policy

What we collect

When you place an order or contact us, we collect:

• Your name, email address, phone number, and delivery address
• Order details (what you bought, options you chose)
• Messages you send us via WhatsApp or email

When you browse the site, we also collect basic technical data through cookies and analytics: your IP address, browser type, pages viewed, and how you arrived at the site.

We do not store your card details. Payments are processed by our payment partner (Whop), who handles card data directly under their own privacy policy and security standards.

How we use it

• Fulfill your order and deliver it to you
• Communicate with you about your order, questions, or issues
• Send order confirmations and shipping updates
• Improve the website and understand which products people care about
• Prevent fraud and meet our legal obligations

Who we share it with

We share only what is necessary, with:

• Shipping carriers, to deliver your order
• Our payment processor, to accept your payment
• Email and analytics providers, to run the site

We do not sell your personal information to anyone.

Cookies

Cookies let the site remember your cart between pages and help us understand how the site is used. You can disable cookies in your browser, but parts of the site (like the cart) may not work properly.

How long we keep it

We keep order records for as long as needed to support your purchase, handle returns, and meet tax and accounting requirements. Analytics data is kept in aggregate and does not identify you personally.

Your rights

You can ask us to:

• Show you what personal data we hold about you
• Correct anything that is wrong
• Delete your data, unless we need to keep it for legal reasons
• Stop using it for marketing (we will always honour this)

Email hello@yoursandyours.me and we will respond within a reasonable time.

International transfers

Because we ship internationally and use tools hosted in different countries, your data may be processed outside the country you live in. We rely on our service providers to apply appropriate safeguards.

Children

Our products are not directed at children. If you are under 16, please do not send us personal information without a parent or guardian's consent.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of this page.

Contact

Questions about this policy or your data? Email hello@yoursandyours.me.